Privacy Policy

1. Introduction

Site Service Pro, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites at siteservicepro.com and demo.ssvcpro.com, and use our project management services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Payment Information: Billing address and payment card details (processed securely through our payment processor, Stripe)
• Business Data: Project information, timesheets, employee records, documents, and other data you upload or enter into the Services
• Communications: Information you provide when you contact us for support or send us feedback

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Information: Pages visited, features used, time spent on pages, and navigation paths
• Log Data: Access times, error logs, and referring URLs
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors (transaction confirmations)
• Analytics providers
• Business partners who refer you to our Services

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To operate, maintain, and provide the features and functionality of our Services
• Account Management: To create and manage your account, process transactions, and send account-related communications
• Customer Support: To respond to your inquiries, provide technical support, and address your concerns
• Improvements: To understand how users interact with our Services and to improve functionality and user experience
• Communications: To send you updates, newsletters, marketing materials, and other information (with your consent where required)
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data hosting, email delivery, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.5 Within Your Organization

If you are part of a business account, your information may be shared with other authorized users within your organization who have access to your company's account.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may also retain and use your information to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Support business operations

Upon account termination, we will retain your data for 30 days to allow for data export. After this period, your data will be deleted from our active systems, though backup copies may be retained for a reasonable period in accordance with our backup policies.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information at any time by logging into your account settings.

7.2 Data Export

You may request a copy of your data in a portable format by contacting us at [email protected].

7.3 Account Deletion

You may request deletion of your account and associated data by contacting us. Note that some information may be retained as required by law or for legitimate business purposes.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings. Note that you may still receive transactional emails related to your account.

7.5 Cookies

Most web browsers are set to accept cookies by default. You can configure your browser to reject cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our Services.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and remember your preferences
• Understand how you use our Services
• Improve our Services based on usage patterns
• Provide relevant content and features

Types of cookies we use:

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how visitors interact with our Services
• Functional Cookies: Remember your preferences and settings

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Our Services are hosted in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to this transfer.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at [email protected].

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate personal data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at [email protected].

13. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Site Service Pro, LLC
Email: [email protected]
Support: [email protected]
Website: siteservicepro.com